Terms of Use

Last Updated: November 17, 2025

These Terms of Use (“Terms”) govern your access to and use of the services provided by Contech 3D Limited (“Company,” “We,” “Us,” or “Our”) through the “Plugged In Pro” application (the “App,” including the mobile application and web application) and its associated informational website (collectively, the “Service”).

Please read these Terms carefully before using the Service. By accessing or using the Service, You agree to be bound by these Terms. If You disagree with any part of the terms, then You may not access the Service.

1. Definitions

  • Company: Refers to Contech 3D Limited, the Pennsylvania-based legal entity that owns and operates the Service.
  • Plugged In Pro (The Service): Refers to the collective products, including the informational website, the web-based job management platform, and the mobile applications distributed through the Google Play Store and Apple App Store.
  • User/You: Refers to the individual or the entity (e.g., the business, employer) accessing or using the Service.
  • User Content: Refers to all data, information, files, photos, notes, customer records, job data, timesheets, and other content uploaded, stored, or created by You or Your employees within the Service.

2. Eligibility and User Accounts

2.1 Eligibility

By entering into these Terms, You, the individual or the entity representing the business, represent that the individual agreeing to these Terms is at least eighteen (18) years of age and has the legal capacity to enter into this binding contract. If You are using the Service on behalf of a company or other legal entity, You represent that You have the authority to bind that entity to these Terms. You are responsible for ensuring that any employee or agent You authorize to use the Service complies with these Terms.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account password and are solely responsible for all activities that occur under Your account. You agree to notify Us immediately of any unauthorized use of Your account. The Company is not liable for any loss or damage arising from Your failure to comply with this security obligation.

3. Subscriptions, Payments, and Billing

3.1 Subscription Services

The Service is provided on a subscription basis (the “Subscription”). You will be billed in advance on a recurring and periodic basis (such as monthly or annually), as determined by the type of Subscription You select.

3.2 Payment Processing

Payments for Subscriptions purchased through the mobile application are processed via the Apple App Store or Google Play Store. Payments purchased through the web app may be processed via RevenueCat or another authorized payment vendor. You agree to abide by the terms and conditions of the relevant payment processor.

3.3 Price Changes

The Company reserves the right to change the Subscription fees at any time. Any changes will become effective at the end of the then-current billing period. We will provide You with reasonable prior notice (at least 30 days) of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.

4. User Content and Data Ownership

4.1 Ownership

You retain all ownership rights to the User Content You submit or store in the Service.

4.2 License to Company

By submitting User Content, You grant the Company a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, and display the User Content solely for the purpose of operating, improving, and providing the Service to You and Your users, and as necessary to comply with legal requirements.

4.3 Data Usage

You acknowledge and agree that the Service, including its features for job organization and employee location tracking, is a business tool. You are responsible for obtaining all necessary permissions and ensuring compliance with all local, state, and federal laws regarding the monitoring or tracking of Your employees, including providing adequate notice and obtaining consent where required.

5. Account Deletion and Data Retention Policy

5.1 Retention and Stale Accounts

The Company retains User Content and associated business data for up to seven (7) years for compliance and operational purposes, as detailed in the Privacy Policy. However, the Company reserves the right to terminate and delete accounts and associated User Content under the following conditions:

  • Non-Payment: If a Subscription payment is overdue or fails for 60 days, the Company may suspend or terminate the account and delete all associated data after giving 30 days notice.
  • Stale/Inactive Accounts: If a free or trial account remains unused (no logins or data activity) for a continuous period of 90 days, the Company may terminate the account and permanently delete the User Content after giving 30 days notice.
  • Specific Data Deletion: Employee location data is retained for a maximum of thirty (30) days and is deleted sooner upon actions like employee sign-out or inactivation, as detailed in the Privacy Policy.

The Company bears no liability for the deletion of data under this policy. It is Your sole responsibility to export and back up User Content.

6. Prohibited Uses

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

  • In any way that violates any applicable national, state, local, or international law or regulation.
  • To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Service, or which, as determined by Us, may harm the Company or users of the Service.
  • To perform data mining, scraping, crawling, or any similar method of gathering or extracting data from the Service.
  • To upload or transmit viruses, Trojan horses, or any other type of malicious code.
  • To attempt to gain unauthorized access to any portion of the Service, other accounts, computer systems, or networks connected to the Service.

7. Intellectual Property

The Service and its original content, features, and functionality (including the Plugged In Pro name, logo, source code, and design) are and will remain the exclusive property of Contech 3D Limited. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

8. Termination

We may terminate or suspend Your account immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if You breach these Terms. Upon termination, Your right to use the Service will immediately cease. If You wish to terminate Your account, You may simply discontinue using the Service or follow the cancellation procedures within Your account settings.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict of law provisions.

10. Disclaimer of Warranties

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Company makes no representations or warranties of any kind, express or implied, as to the operation of the Service or the information, content, or materials included therein. To the full extent permissible by applicable law, the Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

11. Limitation of Liability

In no event shall the Company, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) Your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of Your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not We have been informed of the possibility of such damage.

12. Changes to Terms

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days notice prior to any new terms taking effect. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms.

13. Contact Information

If you have any questions about these Terms of Use, please contact us at pluggedinpro.com/support

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