Privacy Policy

Last updated: November 17, 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Plugged In Pro service (the “Service,” which includes the website, web application, and mobile application) and tells You about Your privacy rights and how the law protects You.

By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

  1. Interpretation and Definitions

Definitions

For the purposes of this Privacy Policy:

    • Account means a unique account created for You to access our Service.
    • Affiliate means an entity that controls, is controlled by, or is under common control with a party.
    • Application or App refers to the Plugged In Pro mobile application distributed on the Google Play Store and Apple App Store.
    • Company (referred to as “the Company,” “We,” “Us,” or “Our”) refers to Contech 3D Limited, located in Erie, Pennsylvania. For the purpose of the GDPR, the Company is the Data Controller.
    • Country refers to: The United States of America, specifically the Commonwealth of Pennsylvania.
    • Personal Data is any information that relates to an identified or identifiable individual.
      • GDPR: Includes data like a name, location data, or online identifier.
      • CCPA: Includes any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
    • Service refers to the Plugged In Pro website (https://pluggedinpro.com), web application, and mobile application.
    • Service Provider means any natural or legal person who processes the data on behalf of the Company (e.g., hosting providers, payment processors, analytics providers).
    • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit, unique device IDs).
    • You means the individual accessing or using the Service. Under GDPR, You can be referred to as the Data Subject or the User.
  1. Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You.

    • Identifiers: Email address, First name, Last name, User name, Phone number.
    • Payment Data: A secure token for payment processing (We do not directly store full credit card details, which are handled by third-party payment processors like RevenueCat.
    • Location Data: State, Province, ZIP/Postal code, City, and precise geolocation (GPS) of user devices when the mobile application is in use.
    • Contact Data: Email address, Address, Phone number.
    • Service-Specific Data: Job details, Customer names and contact information, Employee data (including timesheets), Vendor information, Material lists, Photos, and Notes.

Usage Data

Usage Data is collected automatically when using the Service.

    • Device’s Internet Protocol address (e.g., IP address).
    • Browser type and version, mobile operating system, device type.
    • The pages of our Service that You visit, the time and date of Your visit, the time spent on those pages.
    • Unique device identifiers and other diagnostic data.

Information Collected while Using the Mobile Application

While using Our Application, We may collect the following data only with Your explicit prior permission through Your Device’s settings:

    • Precise Location (GPS): User Location Tracking: We collect precise location data from user devices only while the user is logged into the mobile application and has provided prior device permission. This data is used by owners/admins to locate employees and/or company resources for business operational and time management purposes. Location data is processed using Google APIs (Google Maps Platform).
    • Camera and Photos/Media: To allow You to upload profile pictures or add images to job files, notes, and project documentation.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

    • To provide and maintain our Service: To allow You to use the web and mobile app features, and to monitor the usage of the Service. Specifically, to organize and maintain data about Your jobs, customers, employees, vendors, material lists, photos, notes, and timesheets.
    • To manage Your Account: To manage Your registration as a user and provide You with access to the different functionalities.
    • For the performance of a contract: To fulfill the contract for the products, items, or services You have purchased through the Service (e.g., managing your paid subscription).
    • Location-Based Services: To allow You to locate jobs, customers, and vendors based on address and geolocation data via Google APIs. To provide employee tracking services, allowing owners and admins to view the current location of their employees’ devices or other resources while the employee is logged into the app and has provided necessary permissions.
    • To contact You: To contact You by email, phone, SMS, or push notifications regarding updates, security alerts, and informative communications related to the Service.
    • To provide You with marketing and promotional materials: To send You news, special offers, and general information about other goods, services, and events we offer, unless You have opted not to receive such information.
    • To manage Your requests: To attend and manage Your requests to Us.
    • For business transfers: In connection with any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business.
    • For other purposes: Such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, and your experience.

Disclosure of Your Personal Data

We may share Your Personal Data with Service Providers in the following situations:

    • With Service Providers: We may share Your information with third-party vendors to perform services on Our behalf, including data hosting, analytics, and payment processing.
      • Algolia: We transmit minimal job, customer, and business information to Algolia to enable fast and performant searching capabilities within the application.
    • For Business Transfers: In connection with negotiations of a business transfer.
    • With Affiliates and Business Partners: We may share information with Our Affiliates or business partners to offer You certain products, services, or promotions.
    • With other users: If You use public-facing features within the app (e.g., public profile, forums), any information You share may be viewed by all users and may be publicly distributed.
    • For Law Enforcement and Legal Requirements: Under certain circumstances, We may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency in the U.S. or other jurisdictions).

Email Marketing

We use Your Personal Data (First Name, Last Name, and Email Address) to contact You with newsletters, marketing, or promotional materials. You may opt-out of receiving any, or all, of these communications by following the unsubscribe link provided in any email We send.

    • SendGrid: We use SendGrid to manage and send emails to You. Your email address and related identifier data are shared with SendGrid for this purpose.

Payments

We provide paid products and services within the Service. In that case, we use third-party services for payment processing:

    • Payment Processors: Payments made through the mobile application are processed via the Google Play Store or the Apple App Store. For cross-platform subscriptions and management, We use RevenueCat, PayPal, Venmo, Wave, or Stripe.
    • We do not store or collect Your payment card details; that information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their respective Privacy Policies.

Advertising

We reserve the right to display advertisements within the Service in the future. Should we implement this, we may use Service Providers to show advertisements to You to help support and maintain Our Service.

    • Google AdMob or AdSense: We may use Google AdMob or AdSense for serving advertisements. These services may collect and share Your device information and Usage Data to contextualize and personalize the ads.
  1. Data Retention, Security, and International Transfer

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

    • General Data: We retain general business and account data (Jobs, Customers, Vendors, etc.) for up to seven (7) years to comply with financial, legal, and operational requirements.
    • Location Data: Users precise location data is retained for a maximum period of thirty (30) days. This data is automatically cleared upon certain actions, including when the employee signs out of the application or is marked as inactive by an administrator.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices in Pennsylvania, United States, and in any other places where the parties involved in the processing are located.

    • By using our Service, you agree to the transfer, storage, and processing of your Personal Data in the United States.
    • We will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and that any international transfer of data has adequate controls in place.

Security of Your Personal Data

The security of Your Personal Data is important to Us, which is why we only use trusted, industry accepted business partners. But it’s important to remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Third-Party Providers

All service data, including Personal Data, is stored using Google Cloud Services, a cloud-hosted and secure backend service. We also utilize Algolia for search functionality and SendGrid for email management. Your data is subject to the security and privacy controls provided by these third parties.

  1. Your Privacy Rights and Compliance

Children’s Privacy

Our Service is not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.

    • If You are a parent or guardian and are aware that Your child has provided Us with Personal Data, please contact Us.
    • If We become aware that We have collected Personal Data from anyone under the age of 13 without parental consent, We take steps to remove that information from Our servers.

Your California Privacy Rights

If You are a California resident, You have specific rights regarding your Personal Information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the:

    • Right to Know: The right to request disclosure of the Personal Information We collect, use, disclose, and sell/share about You.
    • Right to Delete: The right to request the deletion of your Personal Information, subject to certain exceptions.
    • Right to Opt-Out of Sale/Sharing: The right to opt-out if we were to “sell” or “share” (for cross-context behavioral advertising) your personal information.
    • Right to Non-Discrimination: The right not to be discriminated against for exercising any of Your CCPA/CPRA rights.

To exercise these rights, please contact Us using the contact information below.

Your GDPR and International Rights

If you are a resident of the European Economic Area (EEA), UK, or Switzerland, you have the following rights concerning your Personal Data:

    • Right of Access: The right to obtain confirmation that your data is being processed and to access it.
    • Right to Rectification: The right to have inaccurate Personal Data corrected.
    • Right to Erasure (Right to be Forgotten): The right to have your data deleted in certain circumstances.
    • Right to Object: The right to object to the processing of your Personal Data, particularly for direct marketing.

To exercise these rights, please contact Us using the contact information below.

  1. Changes to this Privacy Policy and Contact Us

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top. We may also attempt to let You know via email and/or a prominent notice on Our Service prior to the change becoming effective.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of Your rights, You can contact us by visiting this page on Our website: pluggedinpro.com/support

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